Refund Policy

Last Updated: September 2026

1. General Policy

At Digital Home Cares, we strive to ensure our industrial manufacturing products meet the highest quality standards. Due to the custom nature of many of our manufacturing processes, our refund and return policies are determined on a case-by-case basis as defined in the specific contract or purchase order agreed upon before production.

2. Defective or Non-Conforming Goods

If the delivered products do not conform to the agreed-upon specifications or are found to be defective due to manufacturing faults, please notify us immediately.

• Claims must be made within a specified period (usually 7-14 days) from the date of delivery.
• Items must be returned in their original condition for inspection.
• Upon verification of the defect, we will arrange for a replacement or a refund as mutually agreed.

3. Custom Manufactured Products

Products manufactured according to custom specifications or specific requirements cannot be returned or refunded unless there is a confirmed manufacturing defect or deviation from the agreed specifications.

4. Order Cancellation

Cancellation of an order after production has commenced may result in cancellation fees covering the cost of materials used and work performed up to the point of cancellation.

5. Contact Us

If you have any questions regarding a return or refund, please contact us at: contact@digitalhomecares.com